Frequently Asked Questions
Q: What is the service area for Mason County Garbage and Recycling?
We provide residential garbage service to residents of Mason County who live outside of the Shelton city limits.
Q: How do set up Garbage and Recycling Services?
Call us at 877-722-0223 between 8am and 5pm Monday through Friday.
Q: How often do you pick up?
We offer weekly, every other week, monthly and on call schedules.
Q. What is the final destination of our solid waste?
Solid waste from Belfair and Tahuya is transported to Olympic View Transfer Station in Port Orchard. Waste Management then transports it by train to their landfill in Arlington, WA.
Solid waste from the rest of Mason County's in transported to Transfer Station on EELLS Hill Road in Shelton, WA. Then it is trucked to Chehalis and placed on a train to the Roosevelt landfill in Goldendale, WA.
Q: Why aren't plastic bags allowed in the recycling containers?
Please view this: Plastic bags clog the recycling equipment (pdf).
Q: Is there Automated Garbage cart service?
In several areas of Mason County, we provide carts for automated cart service.
Q: What is the difference between a drop box container and a storage container?
A Drop Box container is open and used for large scale waste removal, such as for remodeling projects. Storage containers are sealed and used for temporary storage of goods. Our storage containers are clean and dry with wood floor and walls and a security locking system.
Q: What items can I recycle at home?
Q: What Is and Isn't recyclable on a commercial scale?
For a complete list of what is acceptable and what isn't acceptable for recycling, visit our Commercial Recycling page or give us a call at 877-722-0223.
Q: Are trash and recycling picked up on holidays?
Please see our Holiday Schedule on the contact page for more details.
Q: Can I purchase my own can?
In areas where we do not offer automated residential service, you will supply your own can. It must be made of a durable, corrosion-resistant, non-absorbent material, watertight, with a close fitting cover and two handles.
Q: What sizes are available?
Customer provided cans are based on a 32 gal can. We offer service for 45 gal cans on a weekly pick up only. 45 gal cans are the largest size cans that we service. There are no exceptions.
Q: Is there a weight limit?
Under our tariff from the Washington State Department of Utilities and Transportation, customer provivded cans cannot weigh more then 12 lbs empty and 65 lbs full.
Q: Why must I stay on my every other week schedule?
You are billed automatically for the pick up service that you requested when you signed up. If you place your can out on your "off" week, you will be charged for an extra pick up. Please contact our office to change your weeks of service or to get you back on schedule.
Q: I have neighbors that share my pick up location, how does the driver identify my can?
Please mark your name and address on your can. Markers work or you can use packaging tape to weatherproof a paper address.
Q: What are considered extra can charges?
Any material outside or on top of your can or cart is billed as extra, or if you place your can out on the "off" week. If you have a problem with people leaving items at your stop, please notify our office and we will request the driver to pick up your can only.
Q: Why must my can be out by 6 AM?
Our drivers leave our facility at 6 AM and begin their routes shortly thereafter. Although your regular driver comes at a particular time each week, there can be route, driver or unanticipated changes that may alter the time of your pick up. If you are missed for any reason please call our office. If the driver is still in the area, we will dispatch him to pick you up, however if your driver is out of the area, there will be a return trip charge.
Q: What can be done to keep animals out of my trash can?
With customer supplied cans, make sure you have a tight fitting lid and secure your lid with a bungee cord.
Q: Why am I charged for service when I leave for the winter or vacation?
Our billing system automatically charges your account for the service level that you requested when you signed up for service. We do not bill manually except for any extra you may have placed out. If you leave for an extended period of time, please contact our office to stop your service as until notified your account continues to be billed. Your service is similar to other utilities such as phone and power companies. Your service level is billed to you automatically and any extra is then billed.
Q: How can I pay my bill?
We send billing statements every month to commercial accounts and every two months for residential accounts. You can mail a check or money order with your remittance stub in the enclosed envelope found in your statement, or mail in your remittance stub with your credit card information, or stop at our office and pay in person or call our office and pay with your credit card. You can visit the Online Bill Pay button at the top of our site to set up pay online. Please no postdated checks. Payments received after the due dates are not reflected on your next month's statement, but will appear on the next statement. Please email or call our local office for service changes. Notes and letters sent with your payments do not always come back to our local office.
Q: What happens when my road is closed or there are no pick-ups due to weather conditions?
Under our tariff from the Washington State Department of Utilities and Transportation, pick ups may be missed due to weather or road conditions. If the accumulated material (solid waste or recyclables) is collected on the next scheduled or available pick up date, the company is not obligated to extend credit for the missed pick up. Customers will not be charged for overfilled containers or for additional material in bags placed next to the normal container provided the extra does not exceed a reasonable amount due to the missed pickup.